That Company Called IF

Returns

Trade Customers
Order amendments or cancellations please contact our service team immediately on +44 (0) 1751 47 57 57 and one of our team will help you. If you amend or change your order, you may find there are changes to your delivery timescale.

Important- Returns must be authorised before despatch. Please obtain a returns reference from our customer services team before returning any goods.

To return an item, please wrap the package securely and send to the address below. In the case of a defective product, provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature indicating whether you wish to have a credit or replacement. You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than faults or damage. We cannot be liable for items sent unrecorded. For your protection we recommend that you use a recorded-delivery service. We will credit your account on the price paid for the item within 30 days of cancellation.

Please send the package with your returns reference number, full name, address, contact telephone number and email address to us at address below:
Returns Department, If House, Thornton Road, Pickering, North Yorkshire, YO18 7JB

None of the above returns policy definitions affect your statutory rights.

Customer Service

Our customer service department is available on +44 (0) 1751 47 57 57 or via email info@thatcompanycalledif.com

Create An Account    
To create an account, simply select “Open a Trade Account” at the top of the page. Complete all the required information. You will then be issued via email with your login details consisting of a unique username and password. You will be given the option to alter your password once logged in.

Forgot Username or Password    
If you have forgotten your username or password please contact us info@thatcompanycalledif.com or phone +44 (0) 1751 47 57 57

Delivery

UK Delivery
In the UK trade orders over £100 are dispatched Free of Charge. Your order will usually arrive in 7 – 10 days from order.
A delivery charge of £5.00 is made on orders under £100

Orders outside the UK
For all orders outside the UK, we will contact you after you have submitted your order request and quote you for the carriage charge.
Once you have agreed to the carriage charge we will dispatch your goods. Orders will be processed in 1 week and carriage time will vary depending upon carrier.
We can forecast a delivery date when we quote you for the cost.

Lost or damaged
If your order is lost or damaged , please contact us on +44 (0) 1751 47 57 57

Privacy Policy

If Cardboard Creations Ltd is committed to protecting your privacy. This privacy policy describes our use of personal information provided to us via the If Cardboard Creations website.

By using the Website, you consent to the terms of this privacy policy and to the processing of information as described below.
 
Collection of Information
If Cardboard Creations Ltd may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. This information may be gathered when you visit the Website to:

• submit an enquiry
• request a trade catalogue
• open a trade account

We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives.

If Cardboard Creations Ltd values our customer’s privacy and will not share any personal data with any third parties.

We may also collect non-personal information such as IP address, choice of web-browser and demographic data.

If Cardboard Creations Ltd provides an enquiry form for you to make comments, suggestions and contributions. This form collects personal information such as name and email address, in order for a reply to be sent back to you.

Please note that any comments or material sent to us, including feedback data, questions, comments, suggestions and any other responses, are deemed to be non-confidential, and become the property of If Cardboard Creations Ltd. We shall be free to use, reproduce, distribute and publicly display such comments and material without reference to you personally.

Terms & Conditions

This site is owned and operated by If Cardboard Creations Ltd (that company called if) Registered office: If House, Thornton Road, Pickering, North Yorkshire, YO18 7JB Registered number 314 68 00 (England and Wales).  Vat No: GB 659 9534 72 If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to If Cardboard Creation Ltd You may not modify, distribute or re-post anything on this website for any purpose.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of If Cardboard Creations Ltd. To request permission to use contents from our website, please contact us +44 (0) 1751 47 57 57 or email info@thatcompanycalledif.com

Accuracy of content
If Cardboard Creations has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, If Cardboard Creations disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. If Cardboard Creations shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer
If Cardboard Creations makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. If Cardboard Creations shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. If Cardboard Creations shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Trade Show Dates

Come along and see us at the following Trade Shows:

Book Expo America 26th - 27th May 2010 Stand TBA 

Harrogate Home and Gift Fair 18th - 21st July 2010 Stand 23

Autumn Fair 5th – 8th September 2010 Hall 3 Stand TBC

Frankfurt Book Fair 6th – 10th October 2010 Hall 8 Stand TBA

Atlanta International Gift Show 8th - 12th January 2010

New York International Gift Show 30th January - 4th February

Spring Fair 7th – 11th February 2010 Hall 4 Stand C50/D49

Abu Dhabi International Book Fair 2nd – 7th March 2010 Stand TBA

London Book Fair 19th – 21st April 2010 Stand Q505

If you would like to make an appointment for any of these shows please get in touch!

Sales Director: Simon Crook simon@thatcompanycalledif.com 

USA Office: Juliana Giliberto ifproduct@aol.com