Our cookie policy

To comply with regulations - a word about cookies. Cookies are bits of data stored on your computer when you visit a web page. Cookies can be useful to us for gathering information about how people are browsing our site so that we can plan any future changes to be as customer friendly as possible. By enabling cookies we hope to give everyone a smoother and more rewarding passage through the many pages of our website. We don't do anything nasty with them! If you are happy with this, please continue with your cookies enabled. If you're not so happy, you can change your settings as you wish. You can also change these settings at any time through your browser preferences.

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Company Information

Returns

Trade Customers
Order amendments or cancellations please contact our service team immediately on +44 (0) 1751 47 57 57 and one of our team will help you. If you amend or change your order, you may find there are changes to your delivery timescale.

Important- Returns must be authorised before despatch. Please obtain a returns reference from our customer services team before returning any goods.

To return an item, please wrap the package securely and send to the address below. In the case of a defective product, provide a full description of the fault and return the defective item in its original box (if any), with all accompanying parts and literature indicating whether you wish to have a credit or replacement. You may be liable for any shipping costs if the item is returned or exchanged due to reasons other than faults or damage. We cannot be liable for items sent unrecorded. For your protection we recommend that you use a recorded-delivery service. We will credit your account on the price paid for the item within 30 days of cancellation.

Please send the package with your returns reference number, full name, address, contact telephone number and email address to us at address below:
Returns Department, If House, Thornton Road, Pickering, North Yorkshire, YO18 7JB

None of the above returns policy definitions affect your statutory rights.

Customer Service

Our customer service department is available on +44 (0) 1751 47 57 57 or via email info@thatcompanycalledif.com

Create An Account    
To create an account, simply select “Open a Trade Account” at the top of the page. Complete all the required information. You will then be issued via email with your login details consisting of a unique username and password. You will be given the option to alter your password once logged in.

Forgot Username or Password    
If you have forgotten your username or password please contact us info@thatcompanycalledif.com or phone +44 (0) 1751 47 57 57

Delivery

UK Delivery
In the UK, trade orders over £100 are dispatched free of charge. Your order will usually arrive in 5–7 days from order however this is subject to change during busy periods.
A delivery charge of £5.50 is made on orders under £100

Orders outside the UK
For all orders outside the UK, we will contact you after you have submitted your order request and quote you for the carriage charge.
Once you have agreed to the carriage charge we will dispatch your goods. Orders will be processed in 1 week and carriage time will vary depending upon carrier.
We can forecast a delivery date when we quote you for the cost.

Lost or damaged
If your order is lost or damaged , please contact us on +44 (0) 1751 47 57 57

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We will use your personal information to keep you informed about events, news and offers that we think will be of interest to you. If you have chosen to receive them, we will also use your information to provide you e-mail bulletins and other e-mail alerts letting you stay up-to-date about relevant offers.

We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We disclose your information to third parties only for providing the above services to you.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your consent.

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.
The type of information we will collect about you includes:

your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We also track click-through links in emails sent as part of our e-bulletin subscription service.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by that company called if in the manner set out in this Privacy Policy. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Terms & Conditions

This site is owned and operated by If Cardboard Creations Ltd (that company called if) Registered office: If House, Thornton Road, Pickering, North Yorkshire, YO18 7JB Registered number 314 68 00 (England and Wales).  Vat No: GB 659 9534 72 If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to If Cardboard Creation Ltd You may not modify, distribute or re-post anything on this website for any purpose.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of If Cardboard Creations Ltd. To request permission to use contents from our website, please contact us +44 (0) 1751 47 57 57 or email info@thatcompanycalledif.com

Accuracy of content
If Cardboard Creations has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, If Cardboard Creations disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. If Cardboard Creations shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer
If Cardboard Creations makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. If Cardboard Creations shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. If Cardboard Creations shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Our 'Gift of the Year' awarded products

Our 'Gift of the Year' awarded products
Since 2008 we have entered suitable products into appropriate categories in the highly competitive UK 'Gift of the Year' design awards. These awards recognise thoughtful, design-led gift products which are judged by an independent panel to be commercially ‘hot’. Many companies enter and competition is fierce and we are delighted to say that we have received the following accolades during this time:

WINNER 2016, Kids Category, Teeth-Marks

HIGHLY COMMENDED 2016, Under £10 Category, Alphabooks Note Books

HIGHLY COMMENDED 2016, Kids Category, Base Camp Reading Lamp

HIGHLY COMMENDED 2016, Stationery Category, Gift Wrap For Books

HIGHLY COMMENDED 2015, Body, Bath and Spa Category, Compact Lenses

HIGHLY COMMENDED 2015, Fashion Accessories Category, Compact Lenses  

HIGHLY COMMENDED 2015, Commemorative and Collectable Gifts Category, National Geographic Picture Playing Cards

HIGHLY COMMENDED 2013, Made in UK Category, Calvert’s Guide to The British

WINNER 2011, Stationery Category, Electronic Dictionary Bookmark

HIGHLY COMMENDED 2011, Card and Wrap Category, Day You Were Born Greetings Cards

HIGHLY COMMENDED 2011, Under £10 Category, Roald Dahl Bunk-Doodling Bookmarks

WINNER 2010, Stationery Category, Mini-Marks Magnetic Bookmarks

HIGHLY COMMENDED 2009, Under £10 Category, Little Book Holder

HIGHLY COMMENDED 2009, Mind, Body and Soul Category, The Original Book Jacket

WINNER 2008, Under £10 Category, The Really Tiny Book Light